Frequently asked questions.

OneConvo is an AI-powered phone answering solution that helps businesses answer customer calls, handle enquiries, book appointments and deliver professional customer service around the clock. Whether you're a restaurant, clinic, salon, hotel, law firm or service business, OneConvo ensures every customer conversation becomes an opportunity instead of a missed call.

OneConvo is built for any business that relies on customer conversations. From restaurants and hotels to healthcare providers, salons, law firms, automotive workshops, real estate agencies and professional services, OneConvo adapts to your business and the way your customers communicate.

Yes. Customers don't always call during business hours. OneConvo helps your business remain available 24/7, answering questions, capturing enquiries and helping customers take the next step even when your team is unavailable.

OneConvo is designed to create natural, professional conversations that feel helpful and engaging. The goal isn't to replace human service, but to ensure every customer receives a fast, accurate and consistent response whenever they call.

Yes. OneConvo helps customers schedule appointments, reservations, consultations and other bookings while checking availability and keeping your business organised.

OneConvo offers flexible pricing designed for businesses of all sizes, from independent professionals to multi-location organisations. You can choose a plan that fits your needs today while still giving you room to grow. Check our pricing details here.

Traditional answering services rely on people following scripts. OneConvo provides instant, consistent and personalised conversations tailored to your business, helping customers get the information they need quickly while reducing operational costs and improving the overall customer experience.

We ideally provide you with a new phone number. If you still want to continue your existing number, you can forward your existing number to OneConvo, or run it in parallel while you try it out. Customers keep dialing the number they already have saved.

It routes the call to a staff member's phone or sends an instant text with the caller's details, so nothing falls through — it hands off instead of guessing.

Most businesses are live the same day. You describe your hours, services, and preferences once, and OneConvo takes it from there.

Yes. You can choose your voice preference and language preference.

OneConvo can answer multiple simultaneous calls, so callers are never put on hold just because someone else got there first.

OneConvo is built to sync with your booking calendar so confirmed appointments land automatically. Confirm your specific software during onboarding.

OneConvo transfers the call immediately if a staff member is available, or takes a message and notifies your team right away.

No. You can cancel anytime before the next schedule auto-renewal.

Yes — see our Privacy Policy for details on how call data is stored and used.